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Shipping and Returns

Shipping and Returns FAQ

IMPORTANT NOTE: Due to COVID-19 our manufacturers are working at reduced capacity, therefore shipping times are longer and uncertain at this time. We will reach out to you with information about your order, and please feel free to contact us with any specific concerns.

When will I get my order?

Please note that we use a Print on Demand service called Printful to fulfill orders through this site. We manually approve each order to ensure it is correct before sending it to the fulfillment company, so it may take a little longer than a traditional store.

It takes 3-7 days for the manufacturer to custom make your order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 5-8 business days
  • International: 10-20 business days

Where will my order ship from?

The print on demand service we work with has facilities worldwide, so your order will ship from the facility closest to you.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

Important note: Package theft is on the rise—Use an address where you know someone will be there to accept it, such as a work address.

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at julieerindesigns@gmail.com with your order number.

If you did find a mistake in your delivery address, contact us right away so we can address the problem.

How are your products made?

As mentioned above, we work with a reliable, high-quality print-on-demand drop shipping company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at julieerindesigns@gmail.com.

I received a wrong/damaged product, what should I  do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at julieerindesigns@gmail.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at julieerindesigns@gmail.com.

Do you offer refunds?

Refunds are only offered to customers that receive wrong or damaged items. If either of these apply, please contact us at julieerindesigns@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mis-labelled. If that’s the case, please let us know at julieerindesigns@gmail.om within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!